Shipping & Returns

Shipping Policy:

All packages will be calculated with the shipping fees automatically reflected upon checkout.
As we submit order twice a month from our suppliers (on every 14th & 28th of the month) and all the stuff will be arrive 1 week after. However, items available IN STOCK will be shipped on next day after the payment received.


* It's only estimated ship out time, orders might be delay few days if the pre-order shipment was on hold by Custom Malaysia and waiting for clearance.

Note:

- Most of the products will need to PRE-ORDER when you made an order. It will ship out as soon as it is restocked, usually within 1-3 week. However, in some situations, we might ship the products that are available first (additional charges may apply).
- We DO NOT run a livestock system, so on rare occasions, an item set to "IN STOCK" on our website, may have SOLD OUT from our supplier. Therefore, this item is not automatically updated on our site.
- All orders will not be processed until we have received your payment details.

Example:
Received Payment (TMS)Submission (Supplier)ETA (Customer)Period
May 14May 14May 211 week
May 15May 28Jun 43 week
May 21May 28Jun 4
2 weeks


Returns Policy:

As we all know, when you buy a magic item you are not only buying a physical product, but also a secret. For this reason, we do not accept any returns unless an item is defective. And in the case an item is defective we can only offer a replacement and NOT a credit or refund. Before any replacement item is shipped out we must first verify that the item is, in fact, defective. We test all returned items to insure the item is actually defective.

The customer assumes responsibility for all returned product and shipping with tracking is recommended. The customer is responsible for all shipping costs.

Return only acceptable within 2 weeks after the items shipped out.

If you have any further questions or concerns, please contact us


Delay/ Lost Shipment

Any incorrect details that may cause delays. So please check your shipping addresses are correct, especially the postcodes and your phone number are valid. If your details are incorrect, this guarantee does not apply.

The Magic Street is not responsible for packages lost during the shipping process. Customers are responsible for tracking the flow of the package via a tracking number via email after we dispatch the package. However, under unforeseen circumstances, if the shipment goes missing and not received the order, customers may contact Post Office via email or 1 300 300 300 and they will take appropriate action.

Feel free to contact us if you have any queries.

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Testimonials

Well Done

Good Job TMS
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Good Service

I received by decks, TMS delivery is fast & packing is good. Thumb up!!
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Thanks !

My decks just arrived this morning ! Thanks TMS ! Thanks TMS ! :)
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Very Good Company

Yeah! So great! When i want to change my order, he said i can change! Really good! Other online shop will not accept this kind of...
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Very satisfied!

I had ordered around 15 decks 2 weeks ago and there was an item which was out of stock so I had to wait till the 28th for them to submit the order....
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