FAQs

FAQs

The purpose of this FAQ is to answer some of the most common questions asked by customers.
General

Q: Do you have a store that I can visit?
A: We NOT opened for retailing or walk-in customers. We do online order only.

Q: Can I cancel my order?
A: Yes, you can cancel your order by just drop an email to [email protected] with your order number.

Q: What is the minimum amount?
A: That is no minimum amount on each order.

Q: What should you do if you haven't received your shipment 3 days after we have shipped out the order?
A: Just drop to email to [email protected] and we will help to track your shipment.


Product

Q: All the items listed on the site are original?
A: Yes. If any pirated products found after ordering from us, we'll refund 200% of the item's purchase price to the customer.

Q: Can I get a discount for the few items that I ordered?
A: No. From time to time, we have tried to lower our price to the cheapest in Malaysia and currently we do not offer an additional discount. However, customers still can get some promotion items at http://www.themagicstreet.com/index.php?main_page=specials

Q: How long should I wait for the items which are out of stock?
A: Those items are running out of stock by our supplier and we can't promise when they will restock it. So we are no recommended customers to place an order on the items which are out of stock. Meanwhile, we'll send the Gift Coupon to customers (if customers have placed the order but out of stock) and customers can use the coupon on next order. * refund only if customers request

Q: Do you match prices from other websites?
A: We have no problem adjusting prices to match any competitor (Malaysia) before you make a purchase. In fact, if you purchase something with us and then find it cheaper somewhere else (within 2 weeks of purchase), we will credit you the difference! However, anything after the two-week grace period will not apply.

Q: I received a defective item. What should I do?
A: Please contact [email protected].

Q: Who will be responsible for shipping cost for defective items?
A: You are responsible for the cost of shipping any products back to The Magic Street. Shipping and handling charges are not refundable.

Q: I want to purchase something but I cannot find it on your website. What can I do?
A: Even though we carry almost 14,000 products, there will inevitably be a few things you can't find on our website. If this is the case, please email [email protected]. Every effort will be made to special order this item for you.


Shipping

Q: Will TMS separate our order to ship the items in stock first and out of stock items later?
A: No. Anyway, customers can drop us an email to request separate the order, but additional shipping fee will be charged.

Q: What Shipping Options do you Offer?
A: All goods are dispatched using PosLaju. Visit here to track your parcel online.

Q: What are the Shipping Rates?
A: Shipping rates will be displayed in the final step of the checkout process. Your total shipping charges will be shown on that page prior to purchase.


All trick decks are manufactured using brand new, ordinary card decks.
HOWEVER, expect the seal to be broken on the box!

The paper seals on the boxes have been opened and the plastic wrap has been removed so that the cards inside can be treated, sorted or marked as needed to make the ordinary cards into trick cards.

YOU WILL RECEIVE BRAND NEW UNUSED CARDS IN A BRAND NEW BOX, but please realize that the manufacturer of the trick deck had to open your deck to make the trick.

Track Orders

Testimonials

Refund the extra money

Once again, i bought cards from The Magic Street, I've bought once and the service is very good! But i never knew they will refund the extra money...
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spider pen pro

i bought a spider pen pro and the spider thread last month, they're really cool! easy to set up,and the effect is very very marvellous
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Rising Card Deck & Coin Bite

Two thumbs up for TMS once again. This is the only Malaysia's best Magic supplier in town. Well done guys. :-) Received my 2 items in a fraction of...
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Superb

Nothing I can complain about. Cheap and efficient. Definitely going to buy more from The Magic Street. Thanks for your wonderful services. Salute!!!
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Best Online Magic Store

The is the best online magic store ever in Malaysia... TheMagicStreet is 100% trustable and fast... I get my deck in just 2-3 days only... I will...
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